Mail Address: CL 40AA #52A 29. Casa 67 Rionegro - ANT - CO
PRODUCTS AND SUPPLIERS: We sell a variety of travel related products in which some activities come from different suppliers and service providers. Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions.
ACCEPTANCE OF THESE TERMS AND CONDITIONS: By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
PERSONAL DATA TREATMENT: Your privacy and trust are very important to us. For this reason, we want to make sure you know how we safeguard the integrity, confidentiality and availability of your personal data, in accordance with Colombian legislation.
In compliance with Articles 10 of Decree 1377 of 2013, we request your authorization to continue with the processing of your personal data in order to collect, store, use, circulate, delete, process, compile, exchange, treat, update, dispose of the personal data that you have given us and that has been incorporated into Ecoventure databases. Likewise, you can perform your rights to know, update, rectify, delete, request proof of authorization, be informed of the use of your personal data, submit to the Superintendence of Industry and Commerce complaints for infringements of the provisions of this law and the other rules that modify, add or complement.
Mantaining sessions that permits you to use this site in a custom and secure view after Loging in. When you accept the option ´Remember me´ in Log in view, you will be able to get access every time you use your browser for visiting our site. Otherwise, you shall log in again.
For alerts and communication purposes. This information doesn´t include publicity or other information different to the necessary for operation of this site.
Any of these cookies store any personal data.
Privacy policies and personal data management.
ECOVENTURE collects personal information for:
The correct provision of the service.
Maintain constant communication with the holders of personal data and communicating any changes and updates of our products.
Assign and keep bookings and any product obtained using our services.
Any other legal disposition.
SECURITY MEASURES: In development of the security principle established in Law 1581 of 2012, ECOVENTURE will adopt the technical, human and administrative measures that are necessary to grant security to the records avoiding their adulteration, loss, consultation, use or unauthorized access or fraudulent. The personnel that carry out the processing of the personal data will execute the established protocols in order to guarantee the security of the information. Additionally, audits will be established to monitor compliance with the policy and procedures derived from its implementation.
The Personal Data Policy is effective as of Feb 26, 2018. Any change that occurs with respect to this policy, will be reported through the www.ecoventure.co or via email if you are a registered user.
BOOKING TERMS AND CONDITIONS
PASSPORT, VISA AND IMMIGRATION REQUIREMENTS: It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
PRICES AND ONLINE RESERVATION: To guarantee a place on the tour, it is necessary to make an initial payment (deposit) of 30% of the total cost of the tour per person. This payment is not refundable for any circumstance.
The prices of the tours published on our website are quoted in US dollars (USD) and the corresponding payment is exclusively in national currency at the Ecoventure.co exchange rate published daily on our website. The exchange rate varies every day with reference to the value of the US dollar in the market.
Ecoventure.co disclaims any responsibility in the event that notifications and confirmation of booking via email does not become known to the traveler, either derived from errors that the traveler has committed in capturing the email address electronic information provided at the time of making your reservation or due to problems with receiving emails in it.
Ecoventure.co presumes that the email address provided by the traveler is correct and valid, since the traveler is solely responsible for the capture and proper operation thereof. Notwithstanding the foregoing, Ecoventure.co recommends its travelers to confirm their reservation, before their departure on the website of Ecoventure.co.
INCLUDED SERVICES: The price of each tour includes only the services detailed in the description thereof, no other service is included if it is not widely specified. As a general rule, a strict criterion of literalness must be followed, which leads to the conclusion that what is not specifically detailed as included in the price of the tour is not included in it. In the case of having a doubt, the traveler should consult Ecoventure.co customer service before booking the tour, in order to avoid further claims.
SERVICES NOT INCLUDED: Any service that is not included in the tour specifications such as: flights, museum or monument tickets, additional tours, exhibitions, shows, food, local public transportation within a city, tips and other optional activities, except if they are indicated in the tour description as included and / or depending on the traveler's purchase option.
Privacy policies and personal data management.
CANCELLATIONS, CHANGES AND PENALTIES
The consumer can desist from the services requested and / or hired at any time, having the right to the return of the amounts that had been paid, suffering penalties in the following way:
The 30% tour deposit is not refundable in any cancellation case.
Up to 90 calendar days before the start date of the tour, you will have a penalty of 50% of the total value of the tour for cancellation or change allowed to another tour without penalty. If this is desired, it must be the change to a tour with an exit no longer than six months of the tour to which you are registered. Only this type of change will be allowed once.
ITINERARY CONDITIONS: Ecoventure.co cannot assume any responsibility if by coincidence for holidays, strikes, weekly closing days, unfavorable weather or other factors any of the museums, destinations or monuments of the cities offered could not be visited during the route.
In the event that a traveler does not arrive on time at the agreed hour at any meeting point of the tour, the leader, staff and group must continue their journey without waiting for the traveler who did not arrive on time. It will be the responsibility of the traveler to reach the group at the next meeting point.
THEFT OR LOSS: The luggage, personal documents, money, as well as other personal items of the traveler, are transported by account, responsibility and risk of the traveler without Ecoventure.co, travel leader or staff responding to the loss, theft or damages that same could suffer before, during and after the tour for any reason, for this reason if the traveler wants, you can hire on your own insurance to cover any of these mishaps.
In case of loss or theft of a passport, the consulate of the country of the closest traveler's nationality must be assisted for the replacement procedure. The change of route and costs that this generates will be the entire responsibility of the traveler, as well as the one to be incorporated again to the itinerary of the tour. The leader and staff will attend as much as possible without having the responsibility of accompanying the person involved to carry out said procedures.
NON-GUARANTEED DEPARTURES: All departures of Ecoventure.co are considered as confirmed, although there may be cancellations of departures under the minimum requirement of 4 travelers per departure depending on the tour. If this number of travelers is not reached, Ecoventure.co has the responsibility to offer a change of tour without any penalty or full refund of the amount paid to the traveler's account. It will be notified via email within 30 calendar days before the start date of the tour if the departure has been canceled. For this reason, Ecoventure.co recommends not acquiring additional services such as flights, lodging or additional tours until the departure is considered guaranteed. Ecoventure.co is not obliged to offer any compensation for the need of changes or cancellations of the same.
Ecoventure.co is not obliged to offer compensation for exceptional circumstances not foreseeable such as; war conflicts, terrorist attacks, natural catastrophes, epidemics that imply the restriction of access to the country to enter or economic circumstances that generate very significant drop in the expected sales and that requires the definitive cancellation of the tour without prior notice.
HEALTH AND CONDUCT OF THE TRAVELER: The traveler must have good health and physical capacity to participate in our tours. It will be the traveler's responsibility to express a certain condition or illness before booking the tour for their knowledge and authorization. The traveler with certain conditions or diseases that he / she still decides to reserve and will travel under his / her entire responsibility.
Ecoventure.co reserves the right of expulsion to travelers during the tour that significantly disrupts the good tracking and development of the same, without the right to any refund.
Nor is responsible for illegal acts or conduct of travelers abroad during the tour.
TRAVEL INSURANCE: The use of travel insurance will only be for the services indicated in the policy. The policy includes medical assistance that may be used only in cases of emergency and must adhere to the corresponding procedure of the insurance policy according to each case. In case the traveler likes to request medical attention on his own, he will be responsible for the cost of it and it will be the responsibility of the traveler to carry all the documentation from the beginning, during and until the end of the tour. If you wish to purchase other insurance of another nature, it will be hired and used under the responsibility of the traveler.
In case of any serious illness, accident or hospitalization, the group leader and staff will help the affected traveler as much as possible, without this implying cutting or modifying the itinerary for other travelers.
ECOVENTURE Tour Agency: Is committed to the code of conduct against child sexual exploitation and violence and in compliance with articles 16 and 17 of Law 679 of 2001 and Law 1336 of 2009. ADVISES of the legal consequences of the exploitation and sexual abuse of under age kids.